Return & Refund Policy

Last updated: May 2026

Our “Standard of Truth” Guarantee — At PriMoha, we don't just sell clothes; we guarantee fit. Because every garment undergoes a rigorous in-house physical measurement check.

Return Eligibility & Window

  • • 5–10 Day Window: Customers may initiate a return or exchange request within 5–10 days of the delivery date.
  • • Condition Requirement: The garment must be in its original, unworn, and unwashed condition with all original brand tags and price labels intact.
  • • Non-Returnable Items: Items with visible deodorant marks, stretching, fabric tears, or odours will be rejected during our secondary warehouse QC check.

The Return Process

  • • Photo-Mandatory Initiation: Customers must upload 1–3 photos showing the product and its attached tags via the PriMoha app to initiate a return.
  • • Reverse Pickup: Once approved, our logistics partner will schedule a reverse pickup within 48–72 hours.
  • • Warehouse Verification: Every returned item is physically re-inspected at our fulfilment centre. Approved returns will trigger an immediate refund.

Refunds

  • • Refund Timelines: Refunds are processed within 3–5 business days after the item passes warehouse inspection.
  • • Refund Options: You may choose a refund to your original payment mode or opt for PriMoha Store Credit.